After going about my business for a while today, I decided to try again on the ole get-hold-of-health-care-humans thing.I managed to raise someone at Kaiser on the first try. Woohoo! They weren’t able to help me with the actual problem, but they did tell me that, once we do get the thing switched over, January 1 will be our start date (since our official Cover Oregon cards say that) and we’ll get the Too Expensive Plan money refunded. So, that’s encouraging, though I have to say, I’ll believe it when I see it.
Then, feeling wacky and reckless, I decided to try Cover Oregon again. I got a person! But she wasn’t able to help me. She had to transfer me to Oregon Health Plan. Whereupon I got sent to the same hold-loop as yesterday.
I put the phone on speaker, enjoyed their nice hold-music, and went about my business again.
For an Hour. And. A. Half.
When someone finally answered there, I hardly knew what to do. But he was very nice. Sympathetic. Human, even. “That’s an easy fix,” he said, and made it so–well, sort of. What he did was change a classification-thing, which will take ten days to go into effect, whereupon I’ll have to call some different number to get signed up for Kaiser. Still, I’m encouraged. It’s progress. Maybe. I hope.
I figured out why this all happened, too. Looking through the giant application form that the broker filled out for us (after we’d met with her for an hour and had numerous phone calls), she’d left the whole part about “which plan do you want” blank. Just…didn’t fill out those pages at all. After going through all the details of our new Kaiser plan. I wish I’d noticed that when we’d signed it. But it was like page 43 or something, and we were going to England and rushing around getting to Orcas Island and…yeah. Even so: not cool. Cranky broker-lady was worse than useless: she was actually harmful.
(And we TRIED to do this ourselves. But Kaiser said, “The way to do this is to go to this broker, here, we send you to her.” Feh.)
It’ll be great when it’s all worked out and in place. Won’t it? Affordable health care? I can hardly wait.